SHIPPING & RETURNS

Customer Service

At Champion Performance, our primary goal is to ensure your satisfaction with every dietary supplement (product) you purchase with us. Our friendly Customer Care staff is here to assist you with any questions you may have regarding your order. Please feel free to contact us through our website email anytime or at (800)225-4831 from 8 am- 8 pm EST. We will respond to your inquiries within 48-72 hours.

Shipping Locations

Our shipper, UPS, cannot ship to any box-type address including PO/APO/FPO. Any orders placed with these addresses will not be accepted. Additionally, we only ship to locations within the United States. For international consumers, we recommend contacting the authorized distributor for your country to see where in your area Champion Performance products are sold.

Return Policy

Champion Performance may accept returns of merchandise purchased directly from Champion Performance through the Site only when all of the following conditions are satisfied:

  • The merchandise must be received by Champion Performance within 30 days of your purchase, no returns will be accepted after this time period.
  • You must provide your Order ID number as received when your order was placed through the Site.
  • Returns are only accepted if it was purchased through championperformance.com or Consumer Care for which 75% or more of the product is unused. If you purchased a Champion Performance product from a retailer, please contact that retailer about their return policies.

If you need to make a return, please call us during normal business hours (8 am- 8 pm EST) before sending the merchandise back. You will be asked to provide your Order ID number as received when an order was placed on the Site. Once we determine that your merchandise is eligible for return (see Return Policy), you will be given instructions on how to complete the process. All reimbursements will be made to the credit card used for the original purchase. Please allow 2 billing cycles for the reimbursement credit to appear on your credit card statement.

Damaged, Lost or Stolen Merchandise

We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately and a representative will contact you. We are not responsible for lost or stolen merchandise.

Promotional Items

All sales are FINAL on any promotional items sold on the Site or otherwise distributed by Champion Performance through any other format, and Champion Performance will not accept any returns of promotional items for any reimbursement whatsoever.

Back Orders

Although every attempt is made to maintain inventory on all of our products, there's a small chance that supply may not always keep up with demand. In this event, you will receive an email letting you know of your partial credit due to the out of stock item. We cannot hold pre-authorizations for an extended period of time and therefore any out of stock items will be cancelled off the order. We only charge for the items shipped.

Delays

Orders are typically shipped within 48-72 business hours. Once shipped, you will receive tracking information to your email address provided at the time of order. If an email receipt is not received, contact Consumer Affairs for verification. Be advised that shipping delays sometimes occur with our carrier, and are therefore beyond our control. Please allow up to 7 to 12 business days for delivery.

Prices & Availability

Prices and availability of all products are subject to change without notice.